Shipping policy

Shipping Policy

Last updated: January 2026

This Shipping Policy explains how delivery works when you order from Rapidity Communications Limited ("we", "us", "our"). It should be read alongside our Terms and Conditions.

1. Order Processing

All products are printed and produced in-house and are made to order.

  • Orders enter production after payment has been successfully received

  • Once production has started, orders cannot be changed or cancelled except where required by law

Production times may vary depending on the product type and order volume. Any estimated production times shown on our website are provided in good faith.

2. Delivery Destinations

We ship orders to:

  • The United Kingdom

  • International destinations worldwide

If we are unable to deliver to a specific country or location, this will be made clear at checkout.

3. Shipping Methods

We use reputable courier and postal services to deliver our orders.

The available shipping options, delivery methods, and costs will be displayed at checkout before you complete your purchase.

4. Shipping Costs

  • Shipping costs are calculated based on the delivery destination, order size, and selected shipping method

  • All applicable shipping charges are shown clearly at checkout before payment is taken

We do not add hidden handling or processing fees.

5. Estimated Delivery Times

Delivery times consist of:

  1. Production time (printing and finishing), plus

  2. Shipping time (courier transit)

Estimated delivery times are provided for guidance only and are not guaranteed.

Delays may occur due to:

  • Courier delays

  • Customs processing (for international orders)

  • Peak periods or high order volumes

  • Events outside our reasonable control

6. International Shipping & Customs

For orders shipped outside the United Kingdom:

  • Customs duties, import taxes, or local charges may apply

  • These charges are the responsibility of the customer

  • We are not responsible for delays caused by customs clearance processes

7. Delivery Issues

Incorrect Address

Please ensure that your delivery address is accurate and complete.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address details provided by you.

Failed Delivery

If an order is returned to us due to a failed delivery attempt or incorrect address, additional shipping charges may apply to resend the order.

8. Lost or Damaged Orders

If your order arrives damaged or appears to have been lost in transit, please contact us at talktome@rapidity.com within a reasonable time.

We may request photographs or other information to help us investigate the issue.

Where appropriate, we will arrange a replacement or refund in accordance with your statutory rights.

9. Tracking

Where tracking is available, tracking details will be provided by email once your order has been dispatched.

10. Contact Us

If you have any questions about shipping or delivery, please contact us at:

Email: talktome@rapidity.com

We may update this Shipping Policy from time to time. The latest version will always be available on our website.